RETURNS OR EXCHANGES

Thank you for choosing Elecollections.com. We are committed to providing you with the best shopping experience and hope you are satisfied with your purchase. If you are dissatisfied with your purchase in any way, we offer the following refund policy:

Refund Request Period: Customers may request a refund within 14 days of receiving the goods. Refund requests submitted after this period will not be accepted.

Applicable Conditions:

The goods must be unopened, unused, and in their original packaging.

If the goods were damaged during shipping, please contact us as soon as possible after receiving the goods and provide relevant photographic evidence.

Refund Process:

Please submit a refund request by contacting our customer service team, providing your order number and the reason for the refund.

After review and confirmation, we will provide you with a return address and relevant instructions.

Please return the goods and their original packaging, ensuring they are undamaged during shipping.

Refund Processing: Once we receive the returned goods and confirm that they meet the refund requirements, the refund will be processed within 2 business days. The refund will be processed through your original payment method.

Shipping Policy

For refunds due to incorrect shipment or product quality issues, you will receive a full refund, including the original shipping cost. In other cases (such as customer-related reasons), shipping costs are non-refundable, and return shipping costs will be borne by the customer.

Special Circumstances

The following items are non-refundable:

Individual items

Opened or used items

Items damaged due to improper customer use

For any questions or further information, please feel free to contact our customer service team. We are dedicated to serving you and ensuring a pleasant and smooth shopping experience. Thank you for choosing Elecollections.com!